Help Center
How can we help?
Short, exact answers for hosts and guests, with the dashboard labels you will actually see.
Getting started
Create your event, find your link and QR code, set the date.
How to create your first event
Create an EventPixel event in about two minutes: name, date, event type, then your QR code and upload link are ready to share.
Read →Where to find your event link and QR code
Your upload link and QR code live on the event dashboard under Event URL & QR Code. Here is what each link does and which one to share.
Read →Can I pay now and use the event months later?
Yes. Your upload window starts on the event date you set, not the purchase date, so you can buy a plan early and set everything up in advance.
Read →How to add a co-organizer to your event
Share dashboard access with a partner, planner or photographer. Co-organizers can manage the gallery and settings without your login.
Read →How to change the event name, date or design
Edit the event name, date, cover photo and design from the event dashboard. The QR code and links stay the same after changes.
Read →How to set a custom event URL
Replace the random event ID in your link with something guests can type, like nisha-and-anil. Lowercase letters, numbers and hyphens; the QR code keeps working.
Read →
QR codes & prints
Download, print and place the QR code guests will scan.
How to download your event QR code
Download the QR code as a PNG from your event dashboard, or drop it into a print-ready sign. The code never changes, even after you upgrade.
Read →How to print QR code signs, table cards and tent cards
Use the built-in print designs or the free QR sign generator, then print at home or at a copy shop. Sizes, paper and how many to make.
Read →Where to place QR codes so guests actually scan them
Placement decides how many photos you collect. The spots that work, the ones that do not, and the one announcement that matters most.
Read →QR code not scanning: causes and fixes
Most scan failures are print size, contrast, glare or an old code from a test event. Work through the checklist before reprinting.
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For guests
How uploading works, limits, and what to do when it does not.
How guests upload photos (no app, no account)
Scan the QR code or open the link, tap upload, pick photos, done. What guests see step by step, and what the host sees on the other side.
Read →Do guests need an app or an account?
No app and no account for uploading, viewing the gallery or the live wall. The only optional sign-in is for PixelFind face search.
Read →Upload limits: file size, photo count and videos
Files must be under 10 MB each. Free events hold 100 photos; paid events are unlimited within fair use. What that means for videos.
Read →A guest cannot upload: what to check
Uploads fail for a short list of reasons: window not open, free cap reached, file over 10 MB, uploads turned off, or no signal. Check them in order.
Read →How guests leave written messages and voicemails
The guestbook takes typed messages and recorded voicemails on every paid plan. Where guests find it, where you read and listen, how to turn it off.
Read →
Your gallery
Download everything, remove photos, control guest downloads.
How to download all photos as a ZIP
Click Request Zipped Folder on the event dashboard to get every guest photo in original quality in one archive. Timing, size and plan notes.
Read →How to delete a photo a guest uploaded
Remove one photo or many from Manage Event Gallery. Deleted photos leave the gallery, the wall and PixelFind immediately and cannot be restored.
Read →How to let guests download photos, or stop them
Enable Downloads in Gallery Settings controls whether guests see a download button. Require login to download adds a name to each download.
Read →How to upload your own photos and albums as the host
Add photographer photos, engagement shots or a pre-event album from the dashboard. Create separate albums and upload in bulk from a computer.
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Live photo wall
Put guest photos on a TV or projector as they arrive.
How to show the live photo wall on a TV or projector
The wall is a web link. Open it on any device connected to the screen: laptop on HDMI, smart TV browser, Chromecast, Apple TV or Fire TV Stick.
Read →How to change the photo wall speed and hide the QR code
Set slide speed and QR visibility for all screens under Settings, then Live Photo Wall, or override one screen with ?speed= and ?qr=0 on the link.
Read →Photo wall problems: screen sleeps, no new photos, black screen
Fixes for the wall going to sleep, photos not appearing, black or letterboxed output, and slow TV browsers.
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PixelFind face search
Let guests find every photo they are in with one selfie.
What is PixelFind, and which plans include it?
PixelFind is AI face search inside the gallery: a guest takes a selfie and sees every photo they are in. Free preview on 100 photos; full on Mid-Sized and Large.
Read →How guests find their photos with a selfie
Step by step for guests: open the gallery, tap Find My Photos, sign in, take a selfie, download matches. Plus selfie tips that improve results.
Read →PixelFind privacy: what happens to selfies and face data
Selfies are used for one match and discarded. Guests can only search for their own face, must sign in, and only see photos already in the gallery.
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RSVP & guest list
Set up the RSVP form, read responses, add guests by hand, export.
How to set up the RSVP form, meal choices and an invitation code
Every event site has an RSVP form. Paid plans unlock Setup RSVP Form: multiple events, custom questions such as meal choice, contact fields and an RSVP code.
Read →How to read, filter and export RSVP responses
My Guest List shows every response with party size, status, notes and question answers. Filter by attending, search by name, export a CSV for the caterer or planner.
Read →How to add guests by hand and track party size
Some guests reply by phone or in the group chat. Add them from My Guest List with a name, party size, status, contact and notes, and edit any entry later.
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Event website & designs
Templates, colours, story and schedule, animated invites, sections.
How to choose a website template, and switch it later
Open Customizer, then Design. Pick a template, a colourway and fonts, or set your own colours. Free events use the starter templates; paid events unlock every design.
Read →How to edit your story, schedule, venue and other website sections
Website Content holds the hero text, story, schedule, wedding party, registry links, FAQs and travel details. Each section has a heading, a subheading and its own entries.
Read →How to send an animated invite, and what each plan includes
An animated invite is your event website in an animated design, opened by a tap, with music, a countdown and RSVP. Pick the design, turn on Grand Entrance, share the link.
Read →How to add or hide the playlist, guestbook and other sections
Manage Features is the switchboard for your event site: RSVP, gallery, registry, schedule, story, FAQs, travel, playlist, Grand Entrance, music, messages and voicemails.
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Prints & shipping
Free print-ready QR designs, where to print them, and refunds on prints.
Plans & billing
Upload windows, viewing periods, upgrades, payments, refunds.
Upload window vs gallery viewing period, per plan
Two clocks start on your event date: how long guests can upload, and how long they can view. Free 30 days / 14 days; paid plans up to 12 months / 24 months.
Read →What the free plan includes and what happens when you hit a limit
100 guest photos, a 30-day upload window, 14 days of viewing, the live wall, basic RSVP and a PixelFind preview. What guests see at the cap; nothing is deleted.
Read →How to upgrade an event, and what changes immediately
Click Upgrade on the event dashboard, pick Small, Mid-Sized or Large, pay once. Caps lift and windows extend the moment payment completes.
Read →Currencies, local pricing and payment methods
Prices are set per region in USD, EUR, GBP, CAD, AUD, INR and more, chosen from your location. Cards everywhere; UPI and netbanking in India.
Read →Refunds, failed payments and duplicate charges
Full refund within 14 days of purchase if the event has not started and the plan is unused. Failed and duplicate payments always refunded. How to ask.
Read →Professional and partner accounts: Pixel Pass, annual plans and the 20% referral
Photographers, planners and venues run many events on one account: Pixel Pass gives 6 months free, annual Starter, Pro and Studio plans add photo capacity, branding and white-label.
Read →
Privacy & security
Who sees what, passwords, retention and deletion.
Who can see my event gallery?
Anyone with the link, by default, which is what makes QR sharing work. How to narrow that with a password, and what is never public.
Read →How to password-protect your event site and gallery
Set one shared password under Settings, then Privacy & Security. Guests enter it once to view and upload. A paid-plan feature.
Read →How long photos are kept, and how to delete an event or account
Locked galleries keep every photo; free events are retained a year after locking. How to delete a photo, an event, or your whole account.
Read →
Still stuck?
Send the event name and what you saw on screen. A person replies, usually within a few hours and always within a day.
