Work through these in order. In our support history, the first three cover almost every case.
1. It is the wrong code
Hosts often create a test event, print its code, then delete the test. Scan the printed code and check the event name on the page that opens. If it is wrong or the page says the event was not found, download the code again from the live event under Your QR Code.
2. It is too small
Print the code at least 3 cm (1.2 in) wide for table cards and 10 cm (4 in) for signs read from a distance. Codes on business cards are fine when held close.
3. Low contrast or no quiet zone
The code needs dark modules on a light background and clear space around it. Codes recoloured to gold on cream, or printed edge to edge inside a dark frame, fail on many phones. Use the file from the dashboard as is.
4. Glare
Glossy paper or a sign behind glass under spotlights reflects into the camera. Matte paper, or tilt the sign.
5. The phone
All iPhones since iOS 11 and nearly all Android phones scan from the camera app. On a few older Android phones the guest needs to open Google Lens from the camera, or type the link instead. Print the short event link under the code for that case.
6. No signal at the venue
The scan works offline but the page needs data. If the venue has poor reception, share the venue Wi-Fi password on the sign, or ask guests to upload later; the upload window stays open for weeks after the event.
