Support

Frequently Asked Questions

Everything you need to know about EventPixel.

All Questions

No. Guests simply scan the QR code or open the link — no app, no account, no friction. Works on any smartphone anywhere in the world.

Any event — weddings, birthdays, corporate events, conferences, baby showers, graduation parties, team off-sites, and more. If you have guests, we have you covered.

The free plan gives you a complete event website, the song playlist, up to 100 guest uploads and the live photo wall — enough to run a real event. Paid plans unlock unlimited uploads, voicemails, messages, full RSVP management, AI face search and longer storage.

Your upload window starts on your event date — not your purchase date. Buy now, use whenever you're ready.

Yes! Each plan covers one event. For organizers running multiple events, our Multi-Event Packs offer up to 43% savings per event.

Yes, with conditions. Request a refund within 14 days of purchase, before your event date, and before you have started using the plan (uploading photos, sharing the QR code with guests). Full details in our Refund Policy.

Every event gets a photo wall link. Open it on any device connected to a projector or TV — HDMI, a smart TV browser, Chromecast, Apple TV or a Fire TV Stick all work. Photos appear within seconds of a guest uploading, and a QR code stays on screen so new guests can join.

Absolutely. Your gallery is private — accessible only to those you share it with. We never sell or use your photos. Your content is 100% yours.

Yes! As the event organizer, you have full access to download every photo in high resolution. You can download them individually or as a complete ZIP archive from your dashboard.

Guests don't need to download an app. They simply scan your unique QR code or visit your custom URL (e.g., eventpixel.io/w/jen-and-ben) to upload photos directly from their browser.

No, there are no limits on the number of guests who can join. The number of uploads depends on your selected package (e.g., storage limits), but for most events, it's virtually unlimited for practical purposes.

Once you create an event, we automatically generate a unique QR code for you. You can download it from your dashboard and print it on cards, signs, or table tents. We also offer beautiful print templates!

Sign up, create your event, and your QR code is instantly ready. You can find it in your Event Dashboard under 'Event Details'.

Absolutely. You can set up your event, customize your page, and get everything ready for free. You only need to pay when you're ready to activate the full features for your guests.

No app required! We built EventPixel to be as frictionless as possible. Guests just scan and upload directly from their mobile browser.

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